DEADRINGER DESIGNS POLICIES
A Hassle-Free Experience
At Deadringer Designs, we want to make sure shopping at our welcoming Home Goods Store is as enjoyable as possible. That’s why we’ve worked hard to make sure our store policies are fair, clear and transparent. You can find a full outline of our policies below. If you can’t find the information you’re looking for, get in touch. We look forward to serving you at Deadringer Designs.
Deadringer Designs is committed to providing quality products. If for any reason you are not completely satisfied with any product supplied by Deadringer Designs, please return it to us in original condition within 30 days of receipt and we will replace it or refund your purchase price using the original payment method.
Deadringer Designs will meet its obligations under the Consumer Guarantees Act
OUR SHIPPING POLICY
Everything You Need to Know
Shipping - New Zealand Only
We aim to dispatch all orders within 1-2 days. (Monday to Friday only)
We cannot guarantee delivery times but these are normally 1-3 working days from dispatch.
We use an express overnight service via CourierPost
Once dispatched, you will receive a shipping notification with a tracking number for your order (please check your junk).
We use couriers which have a traceable service. They require a signature. If a signature is received from the address (it may be someone other than yourself) then it is evidence of delivery and fulfillment of your order.
If you have a rural address, a signature is not required for delivery. Please allow an extra day for delivery.
We charge a delivery fee of $8.00. The delivery fee covers packaging, shipping and insurance. If your order is over $50 your shipping is FREE of charge.
HAS IT BEEN LONGER THAN 4 WORKING DAYS since you ordered and you still haven't received your garment?
Please refer to your Shipping Notification Email to track your order OR
PLEASE CONTACT US ON 022 543 0729
“Personal Information” means any information that can directly or indirectly identify you or another person.
We’ll only use your Personal Information for the reasons that we collected it. If we don’t need your Personal Information anymore for those reasons, then we’ll stop using it.
INFORMATION WE COLLECT ABOUT YOU
• Your name, contact details and IP address.
• Feedback you give us and your responses to our customer surveys.
• Any other information you give us.
HOW WE COLLECT YOUR INFORMATION
• From you directly (like when you provide your details to us).
• From you indirectly (like when you interact with us on social media).
• From other people (like contractors and agents that work for us).
• From places where the information is publicly available.
WHY WE USE AND SHARE YOUR INFORMATION
• To help you use our Website.
• To respond to your questions and to tell you more about us.
• To operate and maintain our Website.
• For our internal records.
• To comply with our legal obligations.
• For any other purposes that you authorise.
Sometimes we might share your Personal Information with our contractors and agents to help do these things, but we won’t share your Personal Information with anyone else, unless the law requires us to.
HOW WE PROTECT YOUR INFORMATION
We have reasonable protections in place against unauthorised access, use, modification, disclosure and loss of your Personal Information.
SEEING OR CORRECTING YOUR INFORMATION
You’re allowed to see what Personal Information we have about you, and you can ask us to correct it if you think it’s wrong. If there is a legal reason why we can’t let you see it, or if we don’t agree with your correction, then we’ll tell you.
If you think that we haven’t properly protected your privacy, you can tell our Privacy Officer here (email@example.com), or complain to the New Zealand Privacy Commissioner.